Frequently Asked Questions

Yes. We may offer special pricing for qualifying bulk and wholesale purchases.

Discounts depend on the product, quantity ordered, current inventory, and availability. Card shops, resellers, live breakers, streamers, and distributors are welcome to contact our team for a custom quotation.

No. We cannot intentionally declare an incorrect value on customs documentation.

Orders are declared according to the appropriate shipment information. Any applicable import taxes, customs duties, brokerage fees, or other charges are the customer's responsibility unless they were collected during checkout.

Generally, no. Trading card prices can change quickly because of exchange rates, supply, demand, availability, and market conditions.

The price confirmed at the time your order is placed is the price applicable to that purchase. Later price reductions normally do not qualify for reimbursement of the difference.

In certain circumstances, additional verification may be requested to help protect customers and Pirate Card Shop against unauthorized or potentially fraudulent transactions.

This can happen when billing information does not match, unusual payment activity is detected, or a payment provider requests additional verification.

Only provide requested information through official Pirate Card Shop communication channels.

Contact our customer support team with the exact product or Japanese TCG item you are looking for.

Depending on availability in Japan, we may be able to provide information about an upcoming restock, pre-order, or custom sourcing opportunity.

If you need to cancel an order, contact us as soon as possible.

Once an order has entered processing, packing, or shipment, cancellation may no longer be possible. Some pre-orders, special orders, and custom-sourced products may also have separate cancellation conditions.

Since our products are shipped from Japan, international orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees depending on the destination country.

Customs rules vary by country, so we recommend checking with your local customs authority for information that applies specifically to your location.

Where taxes or duties are collected during checkout, this should be shown before you complete your purchase.

In-stock products are generally prepared for dispatch within approximately 72 hours on business days, Monday through Friday.

Orders containing pre-order products will normally follow the relevant release and pre-order shipping schedule. Japanese weekends and public holidays can also affect dispatch times.

Pirate Card Shop ships to customers in many countries worldwide, including destinations throughout North America, Europe, Asia, and other supported regions.

Available destinations and shipping methods are normally displayed during checkout once you enter your delivery address.

If your shipment is lost or arrives damaged, contact our customer support team as soon as possible.

The available resolution depends on the circumstances, carrier investigation, shipping service selected, and whether shipment insurance applies.

For damaged shipments, we may ask for photographs of the parcel, shipping label, packaging materials, and damaged items. Please keep all original packaging until the case has been reviewed.

Shipping costs depend on your destination, package weight, order size, selected carrier, and shipping service.

The available shipping options and final shipping charge are calculated during checkout before you complete your payment.

Yes. For tracked shipping services, a tracking number is provided after your package has been processed by the shipping carrier.

Tracking information may take some time to update after your shipment confirmation is issued.

Return and exchange eligibility depends on the condition of the product, the reason for the request, and the terms that apply to the specific order.

Contact customer support before sending anything back. Products returned without authorization may not be accepted.

Available payment methods are displayed during checkout. Depending on your country and order, the available options may vary.

Always complete payment using the payment instructions shown directly on Pirate Card Shop's official website.

Some payment methods require additional processing or manual verification before your order status changes.

If the order remains pending after a reasonable processing period, contact support and provide your order number and payment reference.

A payment can be declined for several reasons, including incorrect billing information, insufficient funds, bank security checks, payment limits, or fraud-prevention systems.

If a payment fails, verify your billing details and contact your bank or payment provider if necessary before trying again.

We aim to dispatch pre-order products as close to the official Japanese release date as possible.

Dispatch may occur shortly before, on, or shortly after release depending on inventory arrival, carrier schedules, weekends, and Japanese public holidays.

Orders containing products with different availability dates may be held until all items are ready to ship unless separate shipment arrangements are available.

Check the product page and your order confirmation for any specific fulfillment information.

Yes. Release schedules are set by manufacturers and distributors and can occasionally change.

If a release date changes, the shipment timing of affected pre-orders may also change accordingly.