Refund & Returns Policy

We accept eligible returns on unopened, unused, and brand-new items within 30 days of receiving your order.

To qualify for a return, the product must remain in its original condition and packaging, with all applicable labels, seals, and accessories intact.

• Return requested within 30 days of delivery
• Product must be unopened and unused
• Original packaging must remain intact
• Factory seals must not be broken
• Product must not be damaged by the customer
• Proof of purchase or order number may be required

To request a return, contact our customer service team at support@piratecardshop.com.

Please include enough information for us to identify your order and understand the reason for your request.

• Your order number
• Name used when placing the order
• Email address associated with the purchase
• Product you wish to return
• Reason for the return
• Photos when the item is damaged or incorrect

Once your return request has been reviewed and approved, our support team will provide the appropriate return instructions and, where applicable, information regarding return shipping.

Once an approved return is received, we will inspect the item to confirm that it meets the return requirements described in this policy.

If your return is approved following inspection, we aim to process the refund within approximately 5–7 business days.

• Returned products are inspected before refund approval
• Approved refunds are processed to the original payment method
• Original shipping charges are generally non-refundable
• Return shipping may be deducted from the refund where applicable

Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.

If you receive an incorrect product or an item that is defective, please contact our support team within 7 days of delivery.

Where appropriate and subject to product availability, we may arrange for a replacement item or provide another suitable resolution.

• Contact us within 7 days of receiving the order
• Keep the item in its original condition
• Keep all original packaging and shipping materials
• Provide photos where requested

Replacement availability may depend on current inventory. If an identical replacement is unavailable, our support team will discuss the available options with you.

Although our products are packed carefully, shipping damage or order errors can occasionally occur.

If your package arrives damaged or contains an incorrect product, please notify us as soon as possible at support@piratecardshop.com.

Please Provide:

• Your order number
• A description of the problem
• Photos of the damaged or incorrect item
• Photos of the shipping box or packaging
• A clear photo of the shipping label when requested
• Any other information requested by our support team

At PirateCardShop.com, our goal is to provide collectors with authentic products and dependable customer service.

If you experience a problem with your purchase or have questions regarding a return, refund, exchange, or delivery issue, please contact us. Our support team will review your enquiry and help determine the appropriate next steps.

We appreciate the trust collectors place in Pirate Card Shop and remain committed to making your shopping experience as reliable and straightforward as possible.