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We're Here To Help
Contact Pirate Card Shop
Have a question about an order, Japanese Pokémon cards, pre-orders, wholesale purchases, shipping, or product availability? Our team is here to help collectors and businesses around the world.
Location
Japan
Orders are processed and shipped directly from Japan.
Support Hours
Monday – Friday
10:00 AM – 6:00 PM JST
Closed on Japanese public holidays.
Let's Talk.
Whether you are placing your first order or managing a large wholesale account, our team aims to provide clear, professional and helpful support.
Customer Support
support@piratecardshop.com
Business Location
Japan
Response Time
We normally aim to respond to customer enquiries within 1–2 business days.
Send Us A Message
Complete the form below and provide as much information as possible so our team can assist you quickly.
Customer Assistance
How Can We Help?
Select the most relevant enquiry category when contacting us so our team can direct your message appropriately.
Orders & Tracking
Need help locating your shipment or checking the status of an existing order? Include your order number when contacting us.
Pre-Orders
Contact us regarding Japanese release dates, pre-order status, expected shipping windows, or upcoming TCG products.
Wholesale & Bulk
Card shops, live breakers, online retailers and distributors can contact us regarding bulk purchases and B2B opportunities.
Product Questions
Ask our team about product availability, Japanese sets, sealed products, or upcoming releases.
Shipping & Customs
Need information about DHL, FedEx, international delivery, customs, tracking or shipping options? We're happy to assist.
Order Issues
If your shipment arrives damaged or you experience another problem with your order, contact our support team promptly.
Before Contacting Us
For questions regarding an existing purchase, please include your order number and the email address used during checkout. For delivery enquiries, include your tracking number where available. Providing these details helps our support team resolve your enquiry more quickly.
